Refund policy

Returns

We hope you love your purchase, but if something isn’t quite right, you can return your order within 14 days of receiving it. After this period, we are unfortunately unable to offer a refund or exchange.

Returned items must be unused, in their original condition, and returned in the original packaging.

Items that cannot be returned

– Gift cards

Refunds

Once we receive and inspect your return, we’ll send you an email to let you know it has arrived safely. You’ll also be informed whether your refund has been approved.

If approved, your refund will be processed and automatically returned to your original method of payment. Please note that it may take a few days for the amount to appear in your account, depending on your bank or card provider.

Late or Missing Refunds

If you haven’t received your refund yet, we recommend the following steps:

Double-check your bank account.
Contact your credit card provider, as processing times can vary.
Contact your bank for further assistance.

If you still haven’t received your refund after completing these steps, please don’t hesitate to contact us at kundservice@feelingcollection.se — we’re happy to help.

Exchanges

If your item is damaged or defective, we will of course replace it at no cost, including free return shipping, provided the item is in stock.

If you would like to exchange your item for a different size or another product, a return shipping fee applies:
– 80 SEK within Sweden
– 150 SEK within the EU

Please contact us at kundservice@feelingcollection.se, and we’ll guide you through the exchange process.